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Commerce sidebar

When a store is connected under Plugins, the conversation view can show commerce context next to the chat.

Where to find it

  1. Open a conversation in Inbox.
  2. On desktop, use the Commerce / Products / Notes tabs beside the thread.
  3. On mobile, open Commerce or Products from the conversation header.

If your organization has no active store connections, Connectora keeps the notes panel as the default context surface.

Conversation with commerce context
Commerce and Notes sit beside the conversation

What you see

  • Customer — name, phone, and email when available
  • Store picker — when multiple active stores exist, choose which store to query
  • Latest order — status, total, line items, and tracking link when the store adapter returns one
  • Recent activity — recent commerce events for that phone (order updates, abandoned carts)

Send products

The Products tab searches the connected store so you can pick up to 10 items and send them in chat. Operators can open it from two places:

  1. Products tab — beside Commerce and Notes (mobile: the 🏷️ button in the conversation header)
  2. Composer (+) — Send products when the messaging window is open and a store is selected

Send as List / buttons

Works with any connected store. Connectora sends a WhatsApp interactive list (2–10 products) or buttons (1 product). Each option uses a reply id like prod_{store_product_id}.

Use this mode when you want automatic COD checkout via a workflow:

  1. Create or publish the WhatsApp product order workflow template.
  2. Set the Look up product and Create COD order actions to your store connection.
  3. The template condition matches replies whose id contains prod_.
  4. When the customer taps a product, Connectora looks it up, creates a COD order (quantity 1), and sends a confirmation message.

Send as Meta catalog cards

Requires a Catalog ID in WhatsApp Setup. Products must exist in that Meta catalog, and each store product needs a SKU. Connectora sends native catalog cards using the SKU as the Meta retailer ID (product_retailer_id).

Meta catalog cards are best for native product browsing. For reliable automated COD in v1, prefer List / buttons.

Behavior notes

  • Lookup is soft-failing: if the store cannot be reached, Connectora shows an error with Retry instead of blocking the chat.
  • Inactive or foreign-org store ids are rejected.
  • Events are scoped to the contact phone and the selected store.
  • Product search requires Plugins view access; sending products requires inbox send permission.
  • If product search fails with a 404, the store is running an older Connectora plugin. Update the plugin on WooCommerce or Spree so the /products endpoint exists, then retry.

Prerequisites

Connect at least one store:

For Meta catalog cards, also configure your Meta catalog and add the Catalog ID under WhatsApp Setup. Keep retailer IDs aligned with store SKUs.