WhatsApp troubleshooting
| Symptom | What to check |
|---|---|
| Webhook verification fails (BYO) | Use the org-scoped callback URL and verify token from WhatsApp Setup; App Secret must match the Meta app that owns the webhook |
| No inbound messages (BYO) | WABA subscribed to your Meta app; webhook subscribed to messages; org path /webhooks/whatsapp/{organization_id} |
| No inbound messages (platform app) | Shared webhook /webhooks/whatsapp; platform Meta env configured; BYO disabled for the org |
| Embedded signup fails | Ad blockers, third-party cookies, Meta business verification |
| Access token errors | Paste a fresh Cloud API token in WhatsApp Setup; WABA/phone IDs can stay as-is |
| Template send fails | Template status Approved; fill every placeholder; marketing opt-in when required |
| Quality rating dropped | Review Meta quality recommendations; prefer utility templates for transactional traffic |
Still stuck? Contact support from the Connectora app billing or settings page.